Workflow Process: Working Smarter Isn’t That Hard

“Most people spend more time and energy going around problems than in trying to solve them.”  –Henry Ford Why do smart people recognize, and then consciously avoid fixing, obvious problems? I’ll bet it makes you crazy to watch someone doing something bass-ackwards – or maybe it’s just me. Bad business processes embed themselves into workflow over time: they even become part of the training program: “Bill, you take the customer […]

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