CRM, sales and marketing Insights by Lindsay Garrison
“Most people spend more time and energy going around problems than in trying to solve them.” -Henry Ford Why do smart people recognize, and then consciously avoid fixing, obvious problems? I’ll bet it makes you crazy to watch someone doing something bass-ackwards – or maybe it’s just me. Bad business processes embed themselves into workflow over time: they even become part of the training program: “Bill, you take the customer [...]
Introducing Lucy Leads, the newest member of the On the Verge staff. She’s been created – er, hired – to share up-to-the-minute updates, tips, tricks and assistance. View Lucy’s video as she outlines some of the hot new features that can help improve business processes and shorten the sales cycle. We’re anticipating the new product release this fall, when we can take ACT! 2011 through its paces and see how [...]
One brilliant little app. Countless process improvements. Smart Notes for ACT! enables “Hey! Pay attention to this!!” notifications that can accelerate sales, improve productivity, and impact customer retention. This little ACT! integration is a simple, effective way to inform a user of important information when viewing a contact record. A field or a note update in ACT! may not be noticed by a busy sales rep or harried admin; Smart [...]
. . .challenging us to look beyond immediate needs to understand how ACT! could be a strategic tool was truly a value.
