CRM: There’s a reason CRM starts with “Customer”

Care about customers, not software

Customers don’t give a rat’s patootie about the software you use to manage your relationship with them. Customer Relationship Management (CRM) software is an enabler, not an driver. In other words,  it’s not the software that strengthens customer relationships. In fact, with the advent of social CRM, customers want to feel engaged, not “managed.” So why is it that many businesses start their CRM projects with software selection? To some degree, many CRM […]

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3 Ways to turn a budget surplus into a budget bonanza.

The end of the fiscal year is fast approaching for many companies. Money left over at year’s end seems like a nice problem to have, especially in this economy. But, if your company is of the ilk that rewards prudent money management by slicing next year’s budget (seriously, what’ up with that?),  then you know you have to use it or lose it. Don’t just spend it to spend it – invest your […]

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Windows 8 is coming. Will Apple take a bite out of Microsoft?

Windows 8 will be released at the end of this month (October 2012) and that is causing me fits. Why? We need new computers and buying hardware can’t be separated from getting a new operating system or from the choice of software that will run on it. We’re pressed to decide soon, because lighting candles may be all that keeps our current infrastructure running. Realistically, the shelf life of business computers […]

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Order limited-edition, commemorative T-Shirt, get Sage ACT! Premium 2013 for free!!

Buy Sage-ACT! 2013

Sage ACT! has helped millions of  sales people everywhere be more productive and more successful for 25 years! Help us celebrate!! For three days only: celebrate this amazing milestone and get a very special Sage ACT! 25th commemorative, limited-edition t-shirt for only $239! Operators are standing by at 781-606-0433. Wait, there’s more! Order the t-shirt between September 18-20, 2012 and we’ll throw in a license of Sage ACT! 2013 Premium 25th Anniversary edition at no additional […]

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