CRM | Sales | Marketing Insights by Lindsay Garrison
Zoho Corp. has a new online service, Zoho Expense. I had a chance to play with Zoho Expense while it was in beta and was quite impressed with it’s features and capabilities. While it’s a great tool for recording and tracking individual expenses, where it really shines is as a company-wide expense reporting tool. It’s well worth a look. Easy to manage and track expense receipts Drag and drop receipt images into the receipt […]
Zoho Corp. has added another app to it’s ever-growing roster of SMB tools, Zoho Survey. I’ve been a devoted SurveyMonkey user for some time and I was skeptical that Zoho’s survey tool could be as feature-rich or as user-friendly. Except for a couple of quibbles, I’m duly impressed. Here are some of the features that I particularly like: Nice interface: Surveys are easy to build, and look great. Comprehensive: There’s a broad variety […]
We did it. We switched from Windows to Mac. In case you missed my previous story, here was the thinking: We needed new computers. We had three laptops on a business lease that was expiring. The laptops had significant hardware problems and we were glad to get rid of them. We had three tower computers, one of them a server. One had died after being repaired earlier in the year. […]
How many calls did your sales people make last week? Do you know how many dials, on average, were attempted for each contact made? Do you know the average call duration? Sales performance monitoring often tracks KPIs (key performance indicators) such as these. Are these useful data? IMHO, the first “metric” only confirms that your reps can punch a keypad, the second affirms that you can count, while the last […]